Lexus of Murray Service Advisor
About The Position
Lexus of Murray, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. We are out to do things differently and want to consistently change, grow, and progress. Our employees are proud of where they work! We are transforming the auto lending industry by investing in our brilliant team and creating a culture that promotes growth and innovation. We want you to grow with us. Arivo is growing at an amazing rate. It’s important that our employees have room for growth as well. When you work at Arivo, you will have opportunities to tap into your own potential and advance in your career. At Arivo, we welcome people who thrive on challenge, find fulfillment in their work, and work collaboratively across the board. We also strive to provide a diverse, transparent, and trusting environment where each individual’s contributions are valued.
Requirements
- Friendly and cooperative demeanor; quick to connect and build relationships with others
- Unselfish and approachable with a preference for exciting, fast-paced work
- Motivated, patient, conscientious, relaxed and cooperative team worker
- Accommodating and analytical, while producing highly precise and accurate work
Responsibilities
- Greet all customers promptly and professionally
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
- Provide customers with updates, estimates, and inspection results in a timely manner
- Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
- Review all completed work and recommendations and collect payments from customer
- Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
- Provide excellent service and review the customer satisfaction survey to each customer
Benefits
- Competitive compensation package
- 401k with company match
- Wellness Time Off
- Holidays
- Personal Purpose Day
- Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
- Flex Spending
- Health Savings Account
- EAP
- Wellness Plan
- Mental Health Support
- Diabetes Management Program
- Parental Leave Stipend
- Year-end bonus program for ALL employees (Garff Giveback)
- Employee discounts on vehicle purchase, parts, service and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
