Service Advisor
About The Position
Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join their growing service team. This role is ideal for individuals who thrive in a fast-paced environment, enjoy helping customers, and are looking to build a long-term career with a respected automotive organization. Krause Auto Group has a 30-year reputation built on customer satisfaction, employee growth, and promoting from within, offering support for individual development and advancement opportunities. The company boasts a portfolio of world-class automotive brands across multiple states, providing opportunities for career growth within a fast-paced organization.
Requirements
- Strong communication and customer service skills
- Organized, professional, and detail-oriented mindset
- Ability to multitask and perform well in a fast-paced environment
- Leadership ability and experience working with teams
- Positive attitude and self-motivated work ethic
- Proven ability to deliver strong customer satisfaction results
- Professional appearance and polished communication style
- Ability to work independently while collaborating with others effectively
- Valid driver’s license with a clean driving record
- Previous automotive service advisor or dealership experience preferred
Nice To Haves
- Automotive service advising background
- Automotive repair or technician experience
- Customer service and sales experience
- Service drive management experience
- Hospitality and client relationship roles experience
- Experience in high-volume dealership environments
Responsibilities
- Greet customers promptly and professionally in the service drive
- Build strong customer relationships and create a positive service experience
- Serve as the main point of contact throughout the repair process
- Provide concierge-level support for customer questions and concerns
- Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
- Maintain Customer Satisfaction and Customer Success Index scores at or above company standards
- Oversee service orders and help manage workflow within the service drive
- Distribute repair orders efficiently between technicians
- Assist customers with vehicle maintenance recommendations, warranties, and repair information
- Help ensure technician productivity and daily labor sales goals are achieved
- Assist with diagnosing vehicle concerns and coordinating parts or tools when needed
- Support warranty administration and service department processes
- Reinforce dealership policies and maintain compliance with company standards
- Foster strong relationships with technicians, management, and manufacturer representatives
- Support a positive, team-oriented culture within the service department
- Participate in training and ongoing process improvement initiatives
Benefits
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & service
- Family-owned and operated culture
- Long-term career stability
- Supportive and team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
