Service Advisor

Rogers Motors•Lewiston, ID

9d•Onsite

About The Position

Rogers Motors in Lewiston Idaho has a full-time opening for Automotive Service Advisor at our Dodge dealership. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital. For more than 55 years, Rogers Motors has proudly served the local community with a reputation built on integrity, teamwork, and customer care. We believe in supporting our employees with training, mentorship, and opportunities to grow.

Requirements

High school diploma or the equivalent.
Valid driver's license and good driving record.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making and problem-solving skills.
Ability to communicate with technicians, customers, and management.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position preferred.

Nice To Haves

General knowledge of vehicle mechanical operations would be great.
Dealertrack DMS knowledge helpful.
Experience with industry-specific software is always nice.

Responsibilities

Greet customers, listen to their concerns, recommend appropriate maintenance and repairs, prepare estimates and repair orders, verify warranty and service contract coverage, perform vehicle walk-around inspections, and keep customers informed throughout the service process.
Greeting customers in a timely, friendly manner.
Scheduling appointments with customers.
Maintaining Customer Satisfaction Index rating.
Maintaining a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
Ensure all documentation is provided on the repair orders for warranty purposes.
Accomplish the forecast that has been established by the general manager and service manager.
Making every effort to ensure that technicians completely repair all vehicles on the first visit.
Maintaining follow-up on additional items found in need of repair.