Service Advisor (59451)

Parks Automotive Group•Roanoke, VA

1d•Onsite

About The Position

The Service Advisor is responsible for scheduling appointments, greeting customers, and performing vehicle walkarounds. They will utilize the e-Advisor tool and follow Standard Operating Procedures (SOP) at all times. The role involves presenting menu items, informing customers about recalls, and ensuring high usage of the AutoPoint system. The Service Advisor will work with customers and technicians to identify maintenance needs, advise on services, and explain estimates for repairs. They will also track repair progress, ensure vehicle cleanliness and proper service completion, and review customer satisfaction surveys. Building positive customer relationships and meeting dealership standards for production are key aspects of this role.

Requirements

Experience as a Service Advisor is preferred
Sales experience
High school diploma or equivalent
Professional personal appearance
All applicants must be authorized to work in the USA
Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.

Responsibilities

Schedule appointments with customers
Meet and greet customers at their vehicle
Utilize the e-Advisor tool on every vehicle
Perform proper walkarounds per SOP guidelines
Execute the service SOP (Standard Operating Procedures) at all times
Present soft sale menu items during the time of write-up
Inform customers of any open recall that may pertain to their vehicle
Utilize AutoPoint and ensure all pertinent categories are above 90% usage
Perform an active delivery with every customer
Update all open repair orders daily in Reverse Risk
Work with customers and technicians to identify required maintenance using service history data
Advise customers on necessary/suggested services, and notify customers of any current special promotions and up-sell additional services
Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
Estimate the cost of mechanical, electric, or other repairs
Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided
Determine the progress of repair/service orders and inform customers accordingly
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
Review results of customer satisfaction surveys with the service manager
Establish positive relationships with customers
Meet the dealership standards for repair/order production