Service Advisor

Don Thornton Automotive Group•Tulsa, OK

43d

About The Position

We are looking for a Service Advisor to join our growing team! The right candidate will have a strong customer service background. The day-to-day duties include determining costs and completion date for customers. Communicating logical diagnostic and expected repair time to customers. Obtaining accurate parts and labor prices for all customers and internal operations using the appropriate parts price sources and labor pricing guide. This is a safety-sensitive position. In accordance with the Oklahoma Medical Marijuana and Patient Protection Act, individuals who test positive for marijuana (THC) - regardless of a state-issued medical marijuana license - will be disqualified from consideration for this position. You must also have a clean driving record without a speeding ticket over twenty miles per hour.

Requirements

One to two years experience and/or training; or equivalent combination of education and experience
Excellent customer service skills
Basic computer competencies and ability to learn new technology
Positive, friendly attitude, along with an eagerness to improve
Enjoy working in a dynamic environment
Teammate with ability to collaborate with others effectively
Valid driver's license and clean driving record

Responsibilities

Devoted to ensuring satisfaction of customers.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Interact well with others and be a positive influence on employee morale.
Communicate directly with the Service Advisors so that customers are informed if any additional service is needed.
Provide an estimate of time needed for additional repairs.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Give every customer an accurate estimate at the same time the repair order is initially written. Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Personally turn over to the Service Manager or other designated management representatives customers with concerns that cannot be satisfied at the service consultant level.
Notify customers promptly regarding any delays, changes, or additional work that is required.