service advisor- AutoNation Hyundai OHare
About The Position
AutoNation is a leading automotive retailer in the United States, providing a wide range of products and services including new and used vehicles, financing, parts, and expert maintenance and repair. The company is committed to making a positive difference through its DRV PNK initiative, which has raised significant funds for cancer-related causes. As a Service Advisor, you will be part of a national team, contributing to customer loyalty and utilizing technology to enhance vehicle safety and identify sales opportunities. This role involves acting as a liaison between Service Technicians and customers, explaining repair recommendations, and identifying up-sell opportunities in a state-of-the-art service department. You will be actively involved in the service lane, moving beyond a desk-bound role to provide an exceptional customer experience.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Ability to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience preferred but not required.
Responsibilities
- Set, confirm and prepare for appointments with customers to ensure a great service experience.
- Meet or exceed targeted sales goals and customer satisfaction index.
- Greet customers in a friendly manner upon arrival.
- Determine vehicle needs through customer information, vehicle walk-arounds, inspections, and test drives.
- Utilize a consultative selling process to help customers plan for ongoing vehicle maintenance.
- Generate repair orders with transparent cost and time estimates.
- Collaborate with technicians and parts associates for timely completion of work.
- Follow up with customers on vehicle status according to their preferred communication method.
- Follow up with customers to ensure satisfaction.
- Acquire superior product knowledge to effectively assist customers.
- Provide an exceptional customer experience to foster loyalty.
Benefits
- Competitive compensation
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to deals and discounts through YouDecide
- Participation in the DRVPNK mission to support cancer research and treatment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
