Nissan Service Advisor

1st Nissan • Simi Valley, CA

1d • Onsite

About The Position

Join a professional, family-owned dealership where you're more than just an employee – you're part of the team. First Nissan of Simi Valley, part of the First Automotive Group, is growing and seeking an experienced and motivated Service Advisor to deliver exceptional customer service and help drive our award-winning service department forward.

Requirements

• Experience as a Service Advisor/ Writer (required).
• Strong automotive knowledge and a passion for customer care.
• Ability to multi-task in a fast-paced environment.
• Professional appearance, work ethic, and a team-oriented mindset.
• Valid Driver’s License with a clean driving and background record.
• At least 3 years of stable work history in a customer-facing role.

Nice To Haves

• Familiarity with CDK software (preferred).

Responsibilities

• Serve as the key point of contact between customers and technicians.
• Accurately write repair orders and explain service recommendations.
• Advise customers on needed repairs and maintenance – and sell with integrity.
• Provide timely updates to customers on service status.
• Follow up with appointment reminders and post-service communication.
• Maintain high Key Performance Indicator (KPI) scores.

Benefits

• Competitive commission-based pay.
• Medical, Dental, Vision insurance.
• 401(k) retirement plan.
• Paid vacation.
• Opportunities for advancement in a supportive, growth-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed