Service Advisor

Watsonville Ford•Watsonville, CA

4d•Onsite

About The Position

Do you want to work for an established dealership in California that has a Mom & Pop feel? Look no further than Watsonville Ford ! Our employees enjoy flexible hours with no micromanaging, support for long term growth, and a good team camaraderie. We are looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Benefits: Pay based on experience Hourly plus Commission Health Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance PTO & Sick Leave Paid Holidays 401(K) No Weekends Employee pricing on vehicles, parts, and service Great team atmosphere Location: In Person. Watsonville Ford 550 Auto Center Dr, Watsonville, CA 95076 Monday - Friday. 9 Hour Days. Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Qualifications: High school diploma or equivalent Past experience as a service advisor, assistant lane manager or service consultant High CSI required Previous experience at a Ford dealership is a plus Spanish Speaker preferred Ability to identify the problem quickly Proven record of achieving exceptional customer satisfaction Computer skills and willingness to learn new programs (CDK, MyKaarma.) Organizational skills and professional attitude Ability to learn new technology and repair and service procedures and specifications Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast-paced environment We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements

High school diploma or equivalent
Past experience as a service advisor, assistant lane manager or service consultant
High CSI required
Ability to identify the problem quickly
Proven record of achieving exceptional customer satisfaction
Computer skills and willingness to learn new programs (CDK, MyKaarma.)
Organizational skills and professional attitude
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment

Nice To Haves

Previous experience at a Ford dealership is a plus
Spanish Speaker preferred

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers