Service Advisor

Sun Auto Tire and Service•Virden, IL

47d•Onsite

About The Position

Main Street Tire & Auto, a Sun Auto brand, is a full-service auto repair shop in Virden, Illinois, dedicated to keeping vehicles running smoothly and safely. With over a decade of experience, they are known for reliability, professionalism, and personalized service. The Service Advisor is responsible for selling and promoting all products and services, managing the team and workflow, and acting as the manager on duty when the store manager is absent. The compensation ranges from $55,000 to $75,000 annually, including hourly pay plus commission.

Requirements

High School Diploma or equivalent
Must be at least 18 years old
Prior experience as a Service Advisor is required
Prior experience in sales, customer service or an automotive related field
Professional appearance
Proven ability to work in a process driven environment
Possess valid driver’s license
Ability to work a minimum of five days per week, including Saturdays

Responsibilities

Sell and promote all products and services offered by Main Street Tire & Auto.
Manage the team and workflow in the shop.
Act as the manager on duty when the store manager is out.
Promptly greet customers in a professional and courteous manner both in person and on the telephone using standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Perform other duties as assigned.