Service Advisor - Red Rock Harley-Davidson
About The Position
Our Service Advisors are the face of our award-winning service department and play a critical role in delivering an exceptional ownership experience for every customer who walks through our doors. This is more than a service counter position, it's an opportunity to build a rewarding career with one of the highest-performing Harley-Davidson service operations in the nation. If you enjoy working with people, have a passion for motorcycles, and are motivated by performance-based earnings, we'd like to talk with you. As a Service Advisor, you'll serve as the primary point of contact between customers and our service team, helping riders keep their motorcycles performing at their best while ensuring a world-class customer experience.
Requirements
- Previous Service Advisor experience required (automotive, powersports, marine, RV, or related industry preferred).
- Strong customer service, sales, and relationship-building skills.
- Excellent verbal and written communication abilities.
- Strong computer and keyboarding skills.
- Valid driver's license with motorcycle endorsement and acceptable driving record.
- Positive attitude, professional appearance, and strong work ethic.
- Ability to work effectively with customers, technicians, managers, and vendors.
- Strong time management and organizational skills.
Nice To Haves
- Experience with dealership management software is a plus.
- Knowledge of Harley-Davidson motorcycles is preferred, or the ability and desire to quickly learn.
Responsibilities
- Greet customers and create a welcoming, professional experience from start to finish.
- Listen to customer concerns and accurately identify service and repair needs.
- Prepare detailed repair orders and communicate customer concerns clearly to technicians.
- Provide accurate estimates, timelines, and recommendations for service work.
- Proactively communicate repair progress, delays, and additional service needs.
- Recommend maintenance, upgrades, accessories, and additional services that improve motorcycle performance, safety, and reliability.
- Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
- Coordinate with technicians and parts personnel to ensure repairs are completed correctly and on time.
- Monitor work in progress and follow up to ensure quality standards are met.
- Process customer payments and complete all required service documentation.
- Open and close customer-pay, warranty, and internal repair orders.
- Maintain accurate service records, warranty documentation, and customer histories.
- Handle incoming phone calls and customer inquiries professionally and efficiently.
- Support dealership goals while building long-term customer relationships that create loyal riders for life.
Benefits
- Unlimited earning potential through performance-driven compensation.
- Career growth opportunities within a high-performing dealership.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
