Service Advisor

MEI Group•Arlington, TX

40d•Onsite

About The Position

Kickstart Your Career with MEI Group Position: CPI Service Advisor On-Site | Arlington, TX Full-Time | Monday–Friday Are you driven, detail-oriented, and ready to thrive in a fast-paced environment? If you're someone who loves connecting with people, solving problems, and making an impact, this is the opportunity for you. At MEI Group, we don’t just offer jobs — we build careers. With over 30 years of success in the automotive and finance industries, we’re on a mission to make vehicle ownership easier and more rewarding for our customers. Join a team that’s focused on innovation, collaboration, and helping people get back on track. What You’ll Get Weekly performance-based cash bonuses Medical, Dental, Vision, and Life Insurance Short- and Long-Term Disability 401(k) with company match Paid Time Off and Holidays Onsite gym access at our Arlington corporate office Career growth opportunities — we promote from within

Requirements

High School Diploma or equivalent
Valid driver’s license with a good driving record
Service advisor: 1 year (Required)
Driver License
Authorized to work in the U.S
Must pass a background check

Nice To Haves

Service Advisor experience
Preferred but not mandatory automotive knowledge or training
Excellent communication and interpersonal skills
Eagerness and drive to succeed
Stable work history with customer service experience a plus
Confidence and persistence
Upbeat positive attitude
Strong work ethic

Responsibilities

Ensure that customers receive prompt, courteous, and effective service
Drive the sale of technicians' time to meet departments sales forecast
Prioritize required services, and be prepared to provide options upon request
Keep customer informed on completion times, service expenses, and possible changes
Ensure customer has a positive dealership experience
Know the product well enough to answer characteristic and operational questions
Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules.
Verifies warranty and service contract coverage by examining records and papers.
Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.
Enhances organization reputation by accepting ownership for accomplishing new and different requests.