Service Advisor

Continental Toyota•Hodgkins, IL

95d•Onsite

About The Position

As a Service Advisor, you will be responsible for providing exceptional customer service to our clients. You will act as the main point of contact, helping customers understand the services required for their vehicles and coordinating with our technicians to ensure all necessary repairs and maintenance are carried out effectively and efficiently. Excellent communication skills and attention to detail are crucial in this role.

Requirements

Prior Experience as an automotive service advisor is REQUIRED.
Strong communication skills, with the ability to explain technical information in a clear and concise manner
Excellent organizational and time management abilities
Proficient computer skills, including knowledge of automotive service software
Ability to work in a fast-paced environment and prioritize tasks effectively
CDK knowledge is REQUIRED.

Responsibilities

Interact with customers, both in person and over the phone, to understand their concerns and service needs
Provide accurate and detailed explanations of recommended services, including cost and time estimates
Schedule appointments and manage service timelines to ensure customer satisfaction
Coordinate with the service team to obtain purchase orders and ensure all repairs and maintenance are completed to the highest standard
Handle customer inquiries and complaints in a professional and timely manner
Maintain accurate and up-to-date records of all customer interactions and service histories