Service Advisor

Jim Taylor Buick GMC•Monroe, LA

2d•Onsite

About The Position

Jim Taylor Auto Group is looking for a full-time Service Advisor to join our team. We are looking for someone who can deliver an outstanding customer experience while keeping the service process organized, efficient, and professional. This is a great opportunity for someone who is confident with people, strong in communication, calm under pressure, and motivated to succeed. The right candidate enjoys building trust, solving problems, and helping customers understand their vehicle needs.

Requirements

2+ years of customer service experience
High school diploma or equivalent
Excellent Customer Service
Basic computer competencies
Valid driver’s license and clean driving record
Strong communication and relationship-building skills
Confidence in presenting recommendations in a professional manner
Attention to detail and strong follow-through
Team-oriented attitude with a strong work ethic
Professionalism, urgency, and a customer-first mindset

Nice To Haves

Automotive or sales experience preferred

Responsibilities

Greet customers promptly and professionally
Listen to customer concerns and help determine service needs
Prepare and manage repair orders, estimates, and approvals
Communicate service recommendations, timelines, and updates clearly
Coordinate with technicians and service team to ensure smooth workflow
Follow up with customers to ensure satisfaction
Maintain accurate records and support high customer service standards
Dedication — following through from write-up to delivery and staying engaged until the job is done right
Responsibility — owning communication, documentation, and customer expectations from start to finish
Initiative — checking on repair status before the customer asks and stepping in before issues grow
Value — giving honest recommendations and helping customers make informed decisions
Empathy — treating every customer with patience, respect, and understanding, especially in stressful situations