Service Advisor - PI

Toyota Marin•San Rafael, CA

25d•Onsite

About The Position

The Service Advisor is responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records. They are also responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations. This role involves greeting customers, directing them to technicians, consulting with technicians on repairs, and using product knowledge to inform customers about parts and service options. The Service Advisor will answer questions about service outcomes, scheduling, and vehicle pick-up/drop-off, and provide advice on warranties, cost savings, and trade-in options. They will manage the dealership's workflow and schedule, call customers about service changes or pick-up times, and maintain positive customer relationships to ensure repeat business. Additionally, they will ensure customers are informed about services rendered and costs, process payments, and act as a liaison between technicians and customers regarding parts ordering. This role requires knowledge and practice of the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.

Requirements

Prior experience in a customer-oriented environment.
Must be capable of working in a fast-paced dynamic environment.
Must be able to pass background check.
Must have good driving record.
Must have Class A (CDL) drivers’ license.
Must have basic knowledge of cars and maintenance.
Must be willing to learn and expand knowledge.

Responsibilities

Understanding and complying with California Labor Code and all wage and hour laws.
Complying with all state and federal laws regarding employment practices.
Greeting customers and directing them to available technicians.
Consulting with Service Technicians regarding necessary repairs and possible alternatives.
Selling or providing in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling appointments.
Providing customers with information and advice on warranty protections, potential cost savings, and trade-in advantages.
Managing and overseeing the Dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Serving as a liaison between Service Technicians and customers about parts ordering and ensuring parts are available.
Practicing the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.