Service Advisor (Richmond, BC)

Go Auto • Richmond, BC

2d • Onsite

About The Position

We’re looking for an experienced Service Advisor to join a busy dealership service team in Richmond. This is a great fit for someone who knows the dealership service environment, understands how to build trust with customers, and can keep repair orders moving while delivering a strong customer experience. This is not an entry-level service role. We’re looking for someone with previous OEM dealership experience who can step in, manage a busy service lane, and contribute to both customer satisfaction and department performance.

Requirements

• Previous Service Advisor experience in an OEM dealership
• Strong understanding of repair orders, service workflow, and customer follow-up
• Proven ability to deliver strong customer satisfaction results
• Strong communication, organization, and problem-solving skills
• Detail-oriented, punctual, and professional
• Comfortable working in a fast-paced dealership environment

Nice To Haves

• CDK experience is an asset
• A second language is an asset, but not required

Responsibilities

• Greet customers and guide them through the service process
• Open, manage, and close repair orders accurately
• Explain recommended repairs clearly and professionally
• Work closely with technicians, parts, and service leadership
• Keep customers updated throughout the repair process
• Help maintain strong CP hours per RO
• Support a high NPS/customer satisfaction experience
• Build long-term customer relationships through trust and follow-through

Benefits

• Health and dental benefits
• Vacation starting at 3 weeks
• Ongoing training and development
• Employee Investment Program with a guaranteed return

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed