Experienced Automotive Service Writer
About The Position
Toyota of Olympia is looking for an experienced, professional, customer-focused Service Advisor to join our high-performing service team. We are not simply looking for someone who can write repair orders — we are looking for a true relationship-builder. Someone who understands how to create trust with customers, communicate effectively, manage a fast-paced workload, and consistently deliver an exceptional service experience while driving results. Our ideal candidate is confident, organized, professional under pressure, and genuinely enjoys taking care of people. This is a role for someone who takes pride in both customer satisfaction and performance.
Requirements
- Previous automotive Service Advisor experience required
- Strong understanding of automotive maintenance and repair processes
- Proven track record of strong customer satisfaction and sales performance
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Ability to work effectively with technicians, management, and customers
- Professional appearance and demeanor
- Valid driver’s license with clean driving record required
Nice To Haves
- Toyota dealership experience strongly preferred
- Reynolds & Reynolds experience preferred
Responsibilities
- Greet customers professionally and create a welcoming, high-trust service experience
- Listen carefully to customer concerns and accurately document repair needs
- Provide accurate maintenance and repair recommendations with integrity and professionalism
- Communicate clearly with technicians, parts, and customers throughout the repair process
- Keep customers informed on timelines, approvals, and vehicle status updates
- Review completed repairs and invoices with customers at vehicle delivery
- Build long-term customer relationships through exceptional service and follow-through
- Maintain strong CSI performance and customer retention
- Help manage workflow efficiently while maintaining accuracy and professionalism
- Handle customer concerns calmly and professionally while working toward positive resolution
Benefits
- Medical, dental, vision, life insurance, and 401(k)
- Paid vacation and holidays
- Employee vehicle purchase program
- Opportunities for long-term growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
