Service Advisor

Four Star Freightliner•Midway, FL

3d•Onsite

About The Position

Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Advisor for our Midway, FL location. This is a hands-on position responsible for scheduling service work and selling additional needed services to customers. This is a fast-paced environment with high expectations where you are rewarded for doing exceptional work.

Requirements

High school diploma , GED, or equivalent required
Experience working with the public in a sale, Customer Service or service environment
Reliable & Punctual
Excellent verbal and written communication skills
Strong phone etiquette and customer service skills
Active listening skills, including the ability to understand customer needs and ask appropriate questions
Persuasive communication skills to influence decisions and outcomes
Strong time management skills and ability to manage multiple priorities
Service-oriented mindset with a desire to actively help customers
Self -driven, motivated & management skills
Positive attitude with a strong willingness to learn
Ability to work effectively in a team-oriented environment
Intermediate knowledge of Windows-based applications , including: Microsoft Word, Microsoft Excel, Microsoft Outlook
Strong overall computer proficiency needed

Nice To Haves

Minimum of two plus years of experience in heavy-duty or automotive parts-related work is Plus
Procede Experience is Plus

Responsibilities

Greet customers and answer service calls in a timely, friendly manner.
Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair.
Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed.
Test drive vehicles or refer to the test technician as necessary.
Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
Accomplish the forecast that has been established by management.
Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
If additional work is needed, explain the details to customer, including the additional cost and time considerations.
Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
All other duties assigned.