Service Advisors

Clay Cooley Auto Group•Dallas, TX

23h•Onsite

About The Position

Volkswagen of Park Cities in Dallas is seeking motivated and customer-focused Service Advisors to join their Service Center. The Service Advisor is the main point of contact for customers, explaining vehicle maintenance and repair needs, outlining service options, and providing cost estimates before coordinating with Technicians.

Requirements

Flexible availability to support business needs
Sales experience with a working knowledge of the automotive industry
Basic computer skills and comfort navigating software systems
Ability to complete onboarding efficiently
Ability to stand, walk, or sit for extended periods (up to 5 hours)
Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management
At least 18 years of age
Legally authorized to work in the United States
A valid driver's license
Successfully complete all pre-employment screening processes

Responsibilities

Clearly explain maintenance and repair recommendations, associated costs, and service options. Address customer questions and concerns while ensuring a positive and satisfactory service experience.
Maintain accurate customer and vehicle records, create invoices, process payments, verify warranty coverage. Ensure all database entries and billing details are complete and accurate.
Recommend additional services, products, and maintenance solutions. Support the Service Department's sales goals by proactively identifying customer needs and contributing to revenue targets.
Schedule customer visits and work closely with technicians to prepare detailed Repair Orders. Document customer-reported issues, required repairs, and cost estimates clearly and accurately.
Confirm customers' insurance information and coordinate loaner vehicles when needed. Collaborate with the Rental Agent to ensure customers have appropriate transportation during service.
Maintain consistent communication with customers by delivering progress updates throughout the repair process. Ensure customers are informed about timelines and completion expectations.