Service Advisor

Nextran Corporation•Cheyenne, WY

12d•Onsite

About The Position

The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders. Nextran Truck Centers is hiring a Service Advisor in Cheyenne, Wyoming, offering career development opportunities within a network of 30 dealerships. The role involves greeting customers, thoroughly interviewing them about their vehicle's issues, inspecting the vehicle, creating service orders, and educating customers on maintenance. The position also requires tracking service work, explaining services and charges, processing payments, and potentially test driving vehicles. The company is committed to providing the best products and services through skilled associates, focusing on delivering the lowest life-cycle cost to customers. They represent major truck brands and operate across the Southeast and Midwest United States.

Requirements

High School Diploma and/or GED required
Valid driver’s license required
Minimum three years’ experience in light and/or heavy-duty truck industry with a working knowledge of parts and services used in repair and maintenance.
Strong interpersonal and communication skills
Computer proficiency
Ability to understand financial information as it pertains to dealership operations
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations with only limited resources. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

College or Technical training preferred but not mandatory
CDL license preferred but not required.
Similar experience in related industries will be considered.

Responsibilities

Greeting customers and providing best-in-class customer service with a smile!
Interview the customer thoroughly regarding the nature of the complaint.
Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN.
Create ASIST Case, and Repair Order for the repair.
Schedule service appointments with Shop Foreman
Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
Educating customers on manufacturer’s recommended maintenance.
Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
Explaining service work and related charges to customers before, during, and after the completion of services.
Reviewing completed work with the Shop Foreman and back parts counter personnel.
Processing repair orders and handling customer’s method of payment.
Test Driving vehicle with customer, as needed.
Other duties, as assigned.