Norristown CDJR - Service Advisor

GREENWAY AUTOMOTIVE • Norristown, PA

4d • Onsite

About The Position

Norristown Chrysler Dodge Jeep and Ram is seeking an experienced and professional Service Advisor who prides themselves on customer satisfaction to join our team! This individual is organized, motivated, consistent, has excellent follow up skills and is able to multi-task. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position. The ideal candidate is a high energy individual who has a preferred minimum of 3 years Chrysler Dodge Jeep experience with a required 3 yrs of Service Advisor experience that shows proven results.

Requirements

• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Have a desire for a long term career with a growing organization
• 3 years of Service Advisor experience that shows proven results

Nice To Haves

• One year of dealership Service Advisor experience, preferred
• Reynolds and Reynolds experience; preferred
• 3 years Chrysler Dodge Jeep experience

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Benefits

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team-oriented, professional and fun work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed