Service Advisor - Mancuso Harley Davidson Crossroads

Sonic Automotive•Houston, TX

5d•Onsite

About The Position

Forget the cubicle. Forget the endless, soul-crushing meetings. If the roar of a V-twin engine gets your blood pumping, and you have a knack for turning a customer’s vision into a reality, we want you on our team. At Mancuso Harley-Davidson we're not just selling and servicing motorcycles; we’re fueling a lifestyle. We're looking for a charismatic and detail-oriented Service Writer to be the first point of contact for our riders. You’ll be the trusted advisor who helps them get back on the road with a grin. You’re more than a service advisor—you're a Road Captain, plotting the course for their next adventure.

Requirements

Proven experience in a customer-facing role, ideally as a service writer, advisor, or in high-end retail.
An organized brain that can track multiple jobs without breaking a sweat.
Excellent communication skills—in person, on the phone, and in writing.
A friendly, energetic, and professional personality that fits our culture of family, fun, and freedom.

Nice To Haves

A passion for the open road and the Harley-Davidson brand is a huge plus (but not required).
A motorcycle endorsement is preferred, but we will help the right candidate get theirs.

Responsibilities

Greet every rider like they're family. Listen to their stories, diagnose their needs, and turn their mechanical hiccups into a custom plan for continued wind in the face.
Efficiently write up service orders, coordinate with our top-notch technicians, and manage the workflow from start to finish. You’ll be the glue that keeps our service department humming.
Keep our riders in the loop with timely updates, clear explanations, and a positive, can-do attitude. No jargon, just straight talk.
Create accurate and transparent service quotes, explaining costs and timelines with confidence.
Suggest custom parts, performance upgrades, and accessories that will make our riders' bikes truly their own.