Service Advisor

Steele Auto Group•Hebbville, NS

2d•CA$21 - CA$26•Onsite

About The Position

At Bridgewater Volkswagen, every interaction is an opportunity to deliver exceptional service and build lasting relationships with our customers. As a Service Advisor, you’ll be the welcoming face and trusted partner our clients rely on, guiding them through their service experience with clarity, care, and confidence. In this role, you’ll ensure each visit is seamless, efficient, and stress-free. Your attention to detail and customer-first mindset will help you anticipate needs, communicate effectively, and deliver solutions that not only meet expectations but exceed them. This is more than a service role, it’s an opportunity to take ownership of the customer experience from start to finish. If you’re passionate about building relationships, thrive on clear communication, and take pride in delivering a high-quality service experience, we invite you to join a team that values both its clients and its people!

Requirements

Experience in a dealership is great, if not, don’t worry just bring your positive attitude!
A hands-on, problem-solving attitude, ready to jump in, tackle challenges, and keep things moving.
Excellent communication and interpersonal skills.
A professional, composed and collaborative mindset.
Strong organizational skills and the ability to manage multiple priorities.
A valid driver’s license with a clean driving abstract.

Responsibilities

Welcoming clients with professionalism and listening closely to understand their vehicle concerns.
Accurately confirming service coverage or warranties and clearly communicating next steps.
Preparing precise estimates for labour, parts and materials.
Creating detailed repair orders that reflect both client input and technician diagnostics.
Keeping clients informed with transparent updates, realistic timelines and thoughtful follow-up.
Maintaining accurate service records and staying aligned with our service standards.
Proactively identifying ways to enhance the client experience through every interaction.