Service Advisor

Southern Motors Savannah CDJR • Savannah, GA

16d • Onsite

About The Position

Southern Motors CDJR Savannah is seeking a friendly, knowledgeable, and customer-focused Service Advisor to join our service team. In this role, you’ll serve as the main point of contact between customers and our service department — helping them understand vehicle needs, providing accurate repair estimates, and ensuring an exceptional customer experience from drop-off to pick-up. About Southern Motors At Southern Motors, we’re proud of our long-standing reputation for honesty, integrity, and outstanding customer care. Our culture is built on respect, teamwork, and a shared passion for the automotive industry. We offer our employees growth opportunities, supportive leadership, and a rewarding career path.

Requirements

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Competitive pay plan
• Health, Dental & Vision Insurance (eligible after 60 days)
• Life & AD&D Insurance (company-paid and voluntary)
• Voluntary Disability, Accident, Critical Illness, and Hospital Indemnity coverage
• 401(k) with company match after 1 year (up to 4%)
• Ongoing training and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED