Service Advisor

Classic Nissan - Sanford•Sanford, NC

10d•Onsite

About The Position

Classic Nissan of Sanford is hiring for a SERVICE ADVISOR. If you are tired of where you work now and want to work in a great environment, come and see what we have to offer. We provide an excellent working environment where hard work is rewarded. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you! Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 21 years, we are proud to have grown from 1 store to 30+. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often. In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

Requirements

Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers