Service Advisor
Land Rover Hinsdale•Hinsdale, IL
•$100,000 - $150,000•Onsite
About The Position
The Service Advisor's primary role is to recommend proper vehicle care to customers and explain the value of maintaining their vehicles for optimal performance. This position requires ambitious problem solvers who thrive in a fast-paced environment. Land Rover Hinsdale offers a loyal customer base, master-certified technicians, a large loaner fleet, and a dedicated Client Care team to support a successful and lucrative career. Land Rover Hinsdale is the #1 volume dealership in the region.
Requirements
- 2+ years of previous dealership Service Advisor experience is required.
- CDK proficiency preferred.
- Phenomenal follow-up skills.
- Strong desire to engage with the customer and ensure they have a positive experience.
- Excellent oral and written communication skills.
- High energy and positive attitude.
- Professional personal appearance.
Nice To Haves
- Jaguar Land Rover and/or luxury experience preferred.
Responsibilities
- Greeting customers and discussing their vehicle repair and maintenance concerns.
- Directing the customer’s vehicle to an experienced technician and consulting with the technician about needed repairs/services.
- Informing customers of any changes in service or when their vehicle is ready to be picked up.
- Responsible for communication with the customer as to the status of their vehicle from onset through delivery.
- Answering customer questions about their vehicle service and applicable warranty coverage.
- Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
- Providing exceptional customer service throughout the customer experience.
Benefits
- Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
- Generous dental insurance
- Vision insurance
- Life insurance
- Supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
- 401K Plan with company contribution.
- Generous PTO.
- Employee discounts on vehicle purchases, parts, and service.
- Wellness programs for employees and family members.
- Generous tuition reimbursement program.
- Opportunity to further your career with a rapidly growing and successful dealer organization.
- Free On-Site Health Coaching
- On-Site Physician Assistant
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
