Service Advisor
Coastal Bend Ford•Beeville, TX
•Onsite
About The Position
We are seeking a knowledgeable and customer-focused Service Advisor to join our service department. As a Service Advisor, you will be the liaison between customers and our service technicians. Your goal is to ensure each customer receives an exceptional service experience from start to finish while helping drive department sales and efficiency.
Requirements
- Prior experience as a Service Advisor or in automotive customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Working knowledge of automotive systems is a plus
- Proficiency with dealership software and computer systems
- Valid driver's license and clean driving record
Responsibilities
- Greet customers in a friendly and professional manner
- Listen to customer concerns and accurately document repair needs
- Provide service recommendations and explain repair options and estimates
- Coordinate with technicians to ensure timely and accurate vehicle repairs
- Keep customers updated throughout the service process
- Conduct final walkarounds and ensure customer satisfaction upon vehicle pick-up
- Maintain detailed service records and follow all dealership and manufacturer policies
Benefits
- Competitive pay structure
- 401(k) with company match
- Medical, Dental, and Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
