Night Shift Service Advisor

North American Truck & Trailer•Sioux City, IA

10d•Onsite

About The Position

We are seeking a highly skilled Service Advisor to join our team. In this role, A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility.

Requirements

Strong communication skills
Customer service orientation
Basic understanding of mechanics
Organizational skills
Ability to work well under pressure
Must have their own tools.

Responsibilities

Greeting customers and assessing their vehicle service needs.
Listening to customer concerns and documenting relevant information about vehicle issues.
Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines.
Providing cost estimates for services and obtaining customer approval before initiating work.
Scheduling appointments for service and repairs.
Coordinating with the service department to ensure timely completion of work.
Managing the flow of vehicles in and out of the service area.
Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.
Explaining technical details in a clear and understandable manner to customers.
Willing to train others share knowledge
Creating and maintaining accurate service records for each customer and vehicle.
Documenting all customer interactions and service transactions.
Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.
Seeking feedback from customers to improve service processes.
Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle.
Explaining the value of recommended services to customers.
Staying informed about automotive technology, service procedures, and industry trends.
Collaborating with technicians to understand and communicate technical information to customers.
Handling paperwork, invoices, and processing payments.
Utilizing computer systems and software to manage customer and vehicle information.
Ensuring compliance with dealership or service center policies and procedures.
Adhering to relevant regulations and standards in the automotive industry.