Service Advisor
DELLA Auto Group•Plattsburgh, NY
•Onsite
About The Position
The DELLA Auto Group is seeking a Service Advisor to join their team. They offer an excellent working environment and a temperature-controlled shop. DELLA Auto Group has been family-owned and operated for over 30 years, emphasizing values of integrity, graciousness, and community. The team is described as bright, motivated, and energetic, with a collaborative approach focused on providing the best service in the industry.
Requirements
- Proven record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
- Above average energy level
- A desire for a long term career with a growing organization
- Personal and professional integrity
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage, and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Benefits
- Medical
- Dental
- Vision
- Life & disability provided by group
- PTO
- 401K with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
