Service Advisor Wanted | Top Pay + Benefits | Toyota of North Charleston

Hendrick Automotive Group•North Charleston, SC

1d•Onsite

About The Position

Toyota of North Charleston is seeking driven, enthusiastic individuals to join their Service team as a Service Advisor. This role is ideal for individuals with a strong background in customer service or sales, and no prior automotive experience is necessary. The company offers incentive-based pay with significant earning potential, comprehensive benefits, and opportunities for career advancement. The Service department operates Monday through Friday from 6:00 AM to 6:00 PM, and Saturdays from 6:00 AM to 4:00 PM, with Sundays off.

Requirements

High School Diploma
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance is required.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Automotive experience
3-5 years of desired work experience

Responsibilities

Selling, identifying, and documenting service, maintenance, and repair services for customers.
Scheduling service appointments.
Working with customers and technicians to identify required maintenance.
Advising customers on necessary and recommended services.
Offering additional services and repairs to customers.
Computing the cost of replacement parts and labor to restore vehicles to the condition specified by the customer.
Estimating the cost of mechanical, electrical, or other repairs.
Entering itemized estimates on service orders and explaining them to customers.
Meeting dealership standards for repair and order production.
Maintaining Customer Satisfaction Index (CSI) at or above Company standards.
Maintaining an organized, clean, and safe work area.
Participating in required training.
Accurately recording all hours worked in the company timekeeping system.
Following Safeguards rules and regulations.
Demonstrating the Company’s Core Values.
Complying with Company policies and procedures.
Observing all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
Conducting road tests on customer vehicles.
Inspecting customer vehicles and frequently moving around the Service Department to convey information between customers and service technicians.
Frequently interacting with customers, service managers, service technicians, and employees from various departments in the dealerships.