Service Advisor / Warranty Administrator - Subaru of North Bay

401 Auto•North Bay, ON

7d•CA$45,000 - CA$60,000•Onsite

About The Position

We’re looking for a customer-focused, organized, and energetic Service Advisor / Warranty Administrator to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up. If you thrive in a fast-paced environment, love solving problems, and take pride in ensuring customers get the service they deserve, this is your opportunity to accelerate your career!

Requirements

Excellent customer service skills
Minimum 1 - 2 years in a customer service role
Valid G Drivers License
Able to work flexible hours within our business hours including Saturdays

Nice To Haves

Previous service advisor and/or warranty experience is considered an asset

Responsibilities

Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Update job knowledge by participating in educational opportunities; reading manufacturers' publications
Settlement of warranty receivables, with collection of payments and resubmission of rejected claims promptly
Process all retail, warranty and internal repair orders into the system, while verifying the accuracy, and creating work order requests to complete repairs.
Organize with outside vendors and manufacturers to order replacement parts and track delivery and receipt
Maintain knowledge of any and all recalls on products
Other duties as assigned