Service Advisor (VW) West Palm Beach

Schumacher Auto Group Inc•West Palm Beach, FL

About The Position

JOIN OUR Schumacher Family Schumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our customers. With a strong focus on customer service, we have grown to be one of the top brands in South Florida. Schumacher carries a wide variety of vehicles, including Lincoln, Volkswagen, Infiniti, Volvo, Subaru, Chrysler, Dodge, Jeep, and Ram to name a few. Through this growth, we’ve never lost track of what made us successful for over 50 years: a strong focus on putting our customers and community first in everything we do. We are looking for dedicated, motivated, and top talent. Our philosophy is to always promote from within and advance and reward hard-working individuals. We offer the best compensation in the industry here in South Florida, and excellent benefit packages for our employees. Requirements Position Description: (West Palm Beach) The Service Advisor - oversees the day-to-day operations and flow of the Service Drive, promptly greet customers, and assist them with any questions or concerns with their scheduled maintenance, mechanical or factory warranty. The Service Advisor serves as a liaison between our Customers and Technicians, swiftly resolving questions and any matters that may occur.

Requirements

High school diploma or general education degree (GED).
At least 6 months of experience as a Service Advisor/Writer at dealership required.
Customer Service experience preferred.
A solid track record of performance and strong CSI scores.
Prefer CDK experience but will train the right candidate.
Previous sales/negotiation experience a plus.
Excellent organizational and time management skills with the ability to follow-through.
Self-motivated with a strong desire to succeed.
Professional appearance and good work ethics.
Must be able to clearly address customer queries or concerns.
Able to handle minor customer complaints and maintain high customer satisfaction standards.
Valid Florida Driver’s License.
All applicants must pass pre-employment testing to qualify for employment.
Pre-Employment testing includes a successful background check and drug testing.
High school or equivalent

Nice To Haves

Prefer CDK experience but will train the right candidate.
Previous sales/negotiation experience a plus.

Responsibilities

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost, and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help their technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Excellent customer service skills.
Additional duties as assigned by management