Service Advisor (Teller)

Tyndall Federal Credit Union • Spanish Fort, AL

15h • $17 • Onsite

About The Position

Tyndall Federal Credit Union is an established Credit Union based in Panama City, Florida with branches across the Florida Panhandle and South Alabama. We offer our employees a family-orientated work environment with numerous exciting benefits and career growth. We are looking for the next member of the #TeamTyndall family! Our Mission: Tyndall Federal Credit Union is committed to making a meaningful difference in the lives of our members. We take pride in the great care we offer our members and employees alike! Our Credit Union serves more than 100,000 members. We believe in helping our members reach their financial goals and making dreams come true along the way! We believe having a diverse workforce yields greater innovation, inclusion, and creativity. Tyndall Federal Credit Union knows the importance of philanthropy in our communities. That’s why in addition to giving back through community service grants and sponsorship, we encourage our employees to volunteer in their community – and get paid while they’re doing it! The Location: Tyndall Federal Credit Union is based in Panama City, Florida. This position will be located in Spanish Fort, Alabama. Why Should You Apply? Tyndall Federal Credit Union offers an exceptional employee experience that includes comprehensive benefits, a culture of appreciation, flexibility, a family-oriented atmosphere, and rewarding work. Role: The Service Advisor serves as a welcoming point of contact for members and plays a vital role in delivering accurate and efficient Teller transactions while providing outstanding service that reflects our commitment to our members. This position processes routine financial transactions, including deposits, withdrawals, and loan payments, ensuring accuracy, confidentiality and compliance with credit union policies and procedures. This role goes beyond transactional duties by actively listening to members, identifying opportunities to inform and connect them with relevant credit union products and services that benefit their financial well-being. The Service Advisor directs members to a Relationship Advisor when more in-depth financial assistance is needed. Our Culture: Our Core Values guide how we serve our members, support one another, and strengthen our community. Our WE Standards define how we show up every day ' across all branches, departments, and roles -ensuring a consistent experience for members and a supportive environment for our teammates. Demonstrating and upholding our Core Values and WE Standards is a fundamental responsibility of every employee and is required in all positions throughout the organization.

Requirements

• Experience: One month to twelve months of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: Good communication skills. Able to type, use computer, credit union software, and general office equipment including 10-key calculator. Requires basic to intermediate knowledge of Microsoft Windows, Word, Outlook, and Excel.

Responsibilities

• Receives and processes member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed.
• Posts transactions accurately to member accounts and maintains confidentiality of member information.
• Reviews member accounts to refer credit union products and services that will benefit the member; completes cross-sales.
• Assists with reconciling daily transactions ensuring cash, checks, vouchers and recylcers match system records.
• Assists with cash recyclers and the vault as needed.
• Welcomes members and provides routine information concerning credit union services; directs members to appropriate departments for specific information.
• Ensure compliance with all regulatory programs including but not limited to the Bank Secrecy Act, Office of Foreign Asset Control Program and Customer Identification Program.
• Assist other department personnel and performs other duties as assigned.
• Remote employees must adhere to their agreed-upon work schedule from a secure location, participating in virtual meetings, video conferences/other communications, and maintaining regular, responsive communication during working hours.

Benefits

• Family First Leave- Providing 12 weeks of 100% paid bonding time to all Full Time Eligible employees.
• We offer an excellent 401(k) plan with generous employer matching.
• All employees receive 16 paid community volunteer hours.
• Part Time (up to 35 hours per week) positions are offered 11 paid holidays, and paid time off!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees