Character. Communication. Competence. Join the Briggs Service Team.

Briggs Automotive Group•Topeka, KS

4d•Onsite

About The Position

Briggs Auto Group is looking for a motivated, customer-focused Service Advisor / Service Writer to join their team in Topeka, Kansas. While automotive experience is valuable, it is not required, as the company will train the right person on dealership systems, repair-order processes, maintenance schedules, and manufacturer procedures. The ideal candidate will possess strong character, communication skills, and competence. This role serves as the primary connection between customers and the service department, managing customer interactions from greeting to post-service follow-up.

Requirements

Good Character: Does the right thing, even when no one is watching. Treats customers and coworkers with honesty and respect. Takes ownership of problems and follows through on commitments. Can be trusted with customer relationships, vehicles, and sensitive information. Brings a dependable, professional attitude to work every day.
Good Communication Skills: Listen carefully to customer concerns. Ask the right questions to accurately document vehicle issues. Explain recommended maintenance and repairs in clear, understandable language. Provide timely updates throughout the repair process. Communicate effectively with technicians, parts personnel, managers, and customers. Handle difficult conversations calmly and professionally.
Good Competence: Organized and detail-oriented. Comfortable learning new systems and processes. Able to manage multiple customers and repair orders at the same time. Capable of prioritizing responsibilities in a fast-paced environment. Accountable for accurate documentation and consistent follow-up. Focused on completing tasks correctly—not simply quickly.
Individuals who are organized, coachable, dependable, and motivated to build a career.

Nice To Haves

Automotive Service Advisor / Service Writer Experience Preferred
Previous dealership experience is helpful

Responsibilities

Greeting customers and identifying their service needs.
Preparing accurate repair orders.
Documenting customer concerns clearly for the technician.
Reviewing vehicle maintenance history and recommended services.
Communicating inspection results, repair recommendations, pricing, and estimated completion times.
Obtaining customer authorization before additional work is performed.
Providing customers with timely progress updates.
Coordinating with technicians, parts personnel, and service management.
Reviewing completed repairs and invoices with customers.
Following up after the service visit to ensure customer satisfaction.
Maintaining accurate records within dealership systems.
Supporting departmental goals for customer satisfaction, retention, productivity, and sales.