Service Advisor/Sales - Delano

Sun Auto Tire and Service•Delano, MN

7d•$60,000 - $80,000•Onsite

About The Position

TGK Automotive Specialists is seeking Sales and Service Advisors for their Delano location. As the face of the shop and the client's main point of contact, Service Advisors are responsible for advising clients, building long-standing relationships, and ensuring a 5-star experience. This role involves selling and promoting all products and services offered by the company while adhering to store standards and expectations. The ideal candidate will greet customers professionally, accurately document service needs, communicate technician recommendations, provide accurate quotes, and ensure customer satisfaction through follow-up calls.

Requirements

Professional appearance
Proven ability to work in a process driven environment
Possess a valid driver’s license

Nice To Haves

Prior experience as a Service Advisor is helpful, but not required

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.