Service Advisor/Sales - Lafayette- Guilbeaux Rd

Sun Auto Tire and Service•Lafayette, LA

2d•Onsite

About The Position

Delta World Tire is one of the area’s largest tire dealers, offering over 30,000 tires in stock and complete quality automotive repair and preventative maintenance. Their ASE certified technicians provide a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning. The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Delta World Tire by following the company’s store standards and expectations.

Requirements

Professional appearance and proven ability to work in a process driven environment.
Possess valid driver’s license
Must be at least 18 years of age
Ability to work a minimum of five days, including Saturday’s.

Nice To Haves

Prior experience as a Service Advisor is helpful, but not required.

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned.