Service Advisor - Power Systems & Lube

Butler Machinery Company•Fargo, ND

2d•Onsite

About The Position

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling. We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Requirements

A High school and/or technical school education or equivalent combination of experience, training and/or education required.
Strong customer service skills
Strong computer skills
Strong technical knowledge
Excellent oral and written communication skills
Strong time management skills
Ability to multi-task

Responsibilities

Routinely monitors equipment hours and generator service schedules to ensure contracted services are completed within the correct hour and date ranges.
Assign jobs and work areas to Service Technicians based on skills and knowledge.
Schedules CVAs from a regional perspective to ensure that regional resources are being used efficiently.
Supports the Service Manager in preparing accurate quotes and estimates for CVAs(Customer Value Agreement – including parts only CVAs) and Goldstars service contracts and upcoming jobs. Ensures precision by conducting on-site customer visits as needed to validate requirements and deliver exceptional customer service.
Supports the Service Manager with coordinating and scheduling with third-party vendors for parts and services.
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
Implement Contamination Control Guidelines and adhere to all safety rules, policies, and company standards.
Promote and uphold the company’s vision, mission, and values.
Work closely with systems coordinator, project manager, and customer account manager for generator start ups.
Proactively seeks customer feedback, address concerns, and resolve issues promptly. Advises Service Manager of all customer complaints.
Maintain a professional image in all customer and community interactions.
Assists in setting priorities for multiple jobs and support team workflow.
Responds to employee issues and foster a positive, professional working environment.
Participates in department meetings, customer events, and company communication efforts.
Provide timely feedback, recognize performance, and motivate employee development.
Coach employees on assignments and offer technical guidance as needed.
Recruit, train, and develop team members in alignment with department goals.
Exhibit strong technical and product knowledge of all equipment sold within the dealership’s area.
Engage in company-sponsored training to enhance skills and knowledge.
Collaborate with the Service Manager on department performance, profitability, and efficiency.
Act as backup for the Service Manager when needed.
Handles after-hours calls on a rotating basis to support customers and technicians.
Perform additional responsibilities as assigned.

Benefits

Health Insurance – 3 plan options including 2 High Deductible plans
Dental Insurance – 2 plan options
Vision Insurance
Flexible Benefit Plan
Basic Life/AD&D and Supplemental Life Insurance
AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability
Short-Term Disability Coverage – 60% of salary paid by Butler
Maternity Benefit
Holidays – 7 days company paid
Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr
Paid Time Off (PTO)
401(K) Plan
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products