Entry Level Service Advisor/Loaner-Rental Coordinator

Haddad Subaru of St. Albans•St. Albans, VT

1d•Onsite

About The Position

Haddad Subaru of St. Albans is seeking a dependable, organized individual who enjoys working with people to join their growing Service team. This is an entry-level position with the opportunity to learn, grow, and advance within the dealership. While automotive experience is a plus, it is not required, as the company is willing to train the right candidate who wants to build a career in the automotive industry.

Requirements

A positive attitude and willingness to learn
Strong organizational and communication skills
Dependable and works well as part of a team
Comfortable working in a fast-paced environment
Basic computer skills
High School Diploma or Equivalent
Minimum of two years customer service experience normally obtained as Service Client Care Coordinator or similar position
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Valid Driver's License

Nice To Haves

Automotive experience is a plus, but not required
Dealership or automotive experience is a plus
Previous Service Advisor experience is a plus
Being able to master all aspects of the Service Coordinator job description (see SC Job Description)
Ability to lead the department by example. This means taking "turns" from SCs on more difficult type of service calls, mastering new calling scripts and being an expert on all word tracks.
Becoming an expert with the Service CRM software

Responsibilities

Assisting Service Advisors with checking in customers, especially during busy morning hours
Preparing and managing loaner vehicle paperwork
Providing coverage for Service Advisors on their scheduled days off
Assisting with internal repair orders for our Sales and Service departments
Working closely with Service Advisors, Technicians, Sales staff, and management
Helping make sure our customers receive a great experience from the time they arrive until their vehicle is ready