Service Advisor Intern

E&H Enterprises•Minneapolis, MN

60d•$20

About The Position

Are you looking for a position where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you've come to the right place. At Pella, care is not a just a word - it's a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It's our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer's expectations. The Service Team at Pella Northland is focused on delighting customers who have existing Pella products by answering questions, resolving issues, and ensuring Pella is easy to do business with. As a Customer Service Advisor Intern, you'll support the team with metrics, analysis, system support and other special projects as assigned to support and drive efficiencies within the team and leave Pella with a deep appreciation of the importance of the customer experience. You'll have an opportunity to experience exposure to complex customer scenarios while learning how a focus on the customer experience can impact brand integrity long term. This position will be temporary during the Summer of 2026 for a duration of 8 to 12 weeks, and approximately 40 hours per week. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! Salary: $20/hour

Requirements

Strong attention to detail
Ability to multitask and excel in a fast-paced environment
Customer Focused
Strong Computer aptitude
Positive Energy & Team Work Mentality
Results Orientated, Goal Driven & Self Motivated
Must have strong communication skills
Excellent Written and Verbal English skills required
Must possess a high school diploma or equivalent.
Must be actively enrolled a degree program.

Responsibilities

Support the service team to provide quality customer service to internal and external customers, this may include:
Phone screening.
Email Support.
Web Services Requests (OSC).
Utilize the Oracle Service Cloud platform to link customer and assign events to advisors.
Complete data clean-up and analysis projects to support the team with metric clean up.
Produce reports and metrics for review by the team daily/weekly/monthly.
Special projects in support of the Service Advisor Lead, GM of Business Operations, and COO.
Other duties as required.