Service Advisor - Construction

Butler Machinery Company•Fargo, ND

10d•Onsite

About The Position

Join Butler Machinery as a Service Advisor, where you'll coordinate and schedule service technicians’ time, invoice work orders, help build and communicate customer quotes, and serve as a key point of contact for job status updates and scheduling. This is an opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace.

Requirements

A High school and/or technical school education or equivalent combination of experience, training and/or education required.
Strong customer service skills
Strong computer skills
Strong technical knowledge
Excellent oral and written communication skills
Strong time management skills
Ability to multi-task

Responsibilities

Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
Seeks customer feedback proactively, anticipates problems and responds promptly.
Responds and follows up to employee issues and concerns.
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
Advises Service Manager of all customer complaints.
Assists the team in the implementation of Contamination Control Guidelines.
Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
This position requires taking afterhours calls to support customers and technicians as needed.
Works within and promotes vision, mission, and values of BMC.
Performs other duties as assigned.
Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Benefits

10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization