Service Administrator

LASSETER TRACTOR CO INC•Douglas, GA

5d•Onsite

About The Position

Manage the administrative work flow and paperwork for the Service Department. Assist the Service Location Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Requirements

3+ years’ experience as a Service Clerk or equivalent
Ability to lead and motivate others
Basic knowledge of accounting practices
Willingness to learn and work hard
Ability to use standard desktop load applications such as Microsoft Office and internet functions, including Lasseter business systems
Knowledge of Deere and competitor equipment, and other allied products
Ability to work extended hours and weekends and willingness to be on-call 24/7
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience

Nice To Haves

General understanding of mechanical/technical terms is preferred

Responsibilities

Opens work orders as directed by the Service Location Manager and reviews work orders for completeness and accuracy prior to customer billing
Assists with the development and implementation of training of service personnel and may complete performance reviews of service staff
Assists in the implementation and management of the Service Department’s processes and procedures
Supervises Service Clerks in daily job responsibilities
Handles customer calls and schedules Service Technicians
Updates customer profiles using equipment, hours, or other information from the customer work orders
Assists Service Clerk in creating and transferring JD LINK accounts
Prepares Service Technician efficiency reports
May assist with Service Technician learning paths
Processes warranty and product improvement claims including the computation of charges, submission and follow-up
May assist the Service Location Manager in developing, implementing and managing processes and procedures
Understands and ensures adherence to corporate and customer data policies
Follows all safety rules and regulations in performing work assignments
Performs other duties as assigned