Service Administrator

Cummins•West Valley City, UT

42d•$27 - $40•Onsite

About The Position

Job Summary: Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location We are looking for a talented Service Administrator to join our team in ( West Valley, UT). 100% Onsite Will make an impact in the following ways: + Serve as the first point of contact for customers in person, by phone, and via email, promoting quality service and strengthening customer relationships. + Assess customer needs, gather repair information, and create accurate work orders in the appropriate systems. + Prepare service estimates, open and close work orders, and coordinate all documentation required for repairs. + Communicate repair status updates to customers, sales representatives, and internal service teams. + Assign repair jobs to technicians and manage daily shop workflow to improve repair velocity and meet department targets. + Coordinate parts ordering, warranty steps, vendor scheduling, and shop logistics to support timely repairs. + Schedule outside vendors for hydraulic, electrical, engine repair support, and building maintenance services. + Maintain environmental checklists, order shop supplies, and oversee compliance with company processes and safety standards. + Support inventory, unit staging, and battery transfers in partnership with sales and operations.

Requirements

Strong background in customer service, shop coordination, or service administration, preferably within material handling, heavy equipment, or related industries.
Experience with creating work orders, quotes, invoices, and repair estimates.
Knowledge of parts lookup, warranty processes, diagnostic information, and service documentation.
Proficiency with Microsoft Suite (Excel, Word), Google Sheets/Docs, Adobe, and internal systems such as warranty tools or service management software.
Ability to direct work, manage technician assignments, and balance multiple repair priorities.
Strong communication skills with the ability to resolve customer concerns professionally and efficiently.
High degree of accuracy, organization, and integrity when documenting repairs and communicating with customers.
High school diploma or equivalent required; additional technical or administrative training preferred.
Manage the completion of 2 JSO's per month
Maintain DSO below or at target and manage repair velocity
Warranty Dashboard- Review and manage the daily tasks
After tech completes Courtesy inspections, the coordinator quotes the Expanded services to the customer for repairs
Needs to be familiar with the Power Bi Tool and the CSSNA service operations dashboard. Has the ability to run reports, drill through the data, and an understanding of what moves the data, positively and negatively.
Familiar with QSOL Health Score and what it takes to improve and maintain this score. Then reports out performance during daily standups and weekly huddles.
Quickserve Process- Adheres to the QS process and holds team accountable for following the process.
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Nice To Haves

Familiarity with service dashboards, reporting tools, or data platforms such as Power BI is a plus.

Responsibilities

Serve as the first point of contact for customers in person, by phone, and via email, promoting quality service and strengthening customer relationships.
Assess customer needs, gather repair information, and create accurate work orders in the appropriate systems.
Prepare service estimates, open and close work orders, and coordinate all documentation required for repairs.
Communicate repair status updates to customers, sales representatives, and internal service teams.
Assign repair jobs to technicians and manage daily shop workflow to improve repair velocity and meet department targets.
Coordinate parts ordering, warranty steps, vendor scheduling, and shop logistics to support timely repairs.
Schedule outside vendors for hydraulic, electrical, engine repair support, and building maintenance services.
Maintain environmental checklists, order shop supplies, and oversee compliance with company processes and safety standards.
Support inventory, unit staging, and battery transfers in partnership with sales and operations.