Service Administrator

Allworth Financial•Indianapolis, IN

7d•Onsite

About The Position

Allworth Financial ( www.allworthfinancial.com ) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement. Allworth Financial is a high growth, private equity backed, multi branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2024. SUMMARY: Our Service Team consistently strives for service excellence. Service Administrators work with our Service team and provide support to our Financial Advisors. This role goes beyond day-to-day client support and requires a strategic approach to managing client needs, improving service processes, and supporting our financial advisory team in delivering best-in-class financial guidance. You will bring extensive experience in financial services, excellent relationship-building skills, and a commitment to improving the client experience at every interaction. This is a full-time, exempt role based out of our Indianapolis office and requires 5 days of in-office work.

Requirements

10+ years in the Financial Services industry, preferably at an RIA or Wealth management firm
Bachelor’s degree in finance, business, or a related field; advanced certifications (e.g., CFP®, CFA®) preferred
Strong relationship management skills
Advanced proficiency in CRM systems, custodial platforms, and financial planning software
Demonstrated leadership abilities with a track record of process improvement and client satisfaction
Excellent communication, problem-solving, and analytical skills with a high level of accuracy and attention to detail
Advanced understanding of regulatory requirements for RIAs, including familiarity with SEC and FINRA guidelines
Excellent verbal and written communication skills
Ability to multi-task and prioritize work daily with frequent interruptions
Flexible and embraces change
Strong team player and approachable
High degree of professionalism
Proficient with Microsoft Office applications required

Responsibilities

Strategic Client Relationship Management Act as the primary liaison for clients, providing exceptional service and proactively addressing client needs and inquiries
Develop and nurture long-term client relationships, understanding their financial goals, preferences, and expectations
Anticipate client needs, manage escalated issues, and ensure timely and accurate communication
Work alongside advisors to educate clients on available services, online tools, and other resources to enhance their experience and engagement with the firm
Understand department workflows, policies, and procedures to submit requests correctly and timely
Leadership Reports to the Service Team Lead, providing feedback, and mentoring associates within the Service teams
Ensure consistent, high-quality service and fostering a client-centered culture
Implement and refine client service processes to increase efficiency and enhance the overall client experience
Ensure compliance with regulatory and firm standards for client communication, documentation, and account management
Coordinate with internal teams, including advisory and operations, to resolve complex client requests and streamline service delivery
Advanced Account Management & Oversight Ensure accurate execution of trades, account transactions, and client distributions while maintaining strong data integrity
Collaborate with custodians and back-office teams to troubleshoot issues, manage account transfers, and ensure seamless account maintenance
Operations Ensures a seamless onboarding experience and works with clients to set a great first impression
Coordinates client appointments, processes requests received from advisors and clients
Provides notary services for client transactions
Achieves high quality and accuracy of work
Answers phone calls and emails from clients, always following up with each client's request
Prepares and processes client paperwork

Benefits

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:
Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
Dental insurance with MetLife
Vision insurance with VSP
Optional supplemental benefits
Healthcare savings accounts with company contribution
Flexible spending accounts
Flexible working arrangements
Generous 401K contributions
Exempt associates qualify for our flexible paid time off policy
Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
11 Paid Holidays
Option to participate in our Equity Purchase Program
Future growth opportunities within the company
In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. Benefits are available to full-time associates who work more than 30 hours a week.