Service Administrator

Cummins•Dedham, MA

4d•Onsite

About The Position

We are looking for a talented Service Administrator for our Distribution business in Dedham, MA. In this role, you will make an impact in the following ways: Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls. Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. Review/create work orders to ensure accuracy for invoicing and warranty. Other administrative task on a need-by-need basis.

Requirements

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Excellent computer skills using multiple software platforms.
Ability to thrive in a fast-paced environment with multiple priorities.
Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Technical trade school/ vocational diploma or certification or equivalent experience required.
Requires significant and/or in-depth knowledge obtained through specialized training.

Nice To Haves

Prior experience in service & repair, or warranty-related field preferred.
Experience in estimate building and communicating value in add on services is a plus.

Responsibilities

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls
Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work
Review/create work orders to ensure accuracy for invoicing and warranty
Other administrative task on a need-by-need basis