Service Administrator

All Roads • Simpsonville, SC

34d • $20 - $25

About The Position

All Roads Vermeer in Simpsonville is hiring a Service Administrator to be the central point of communication for repair activities-linking customers, technicians, and the Service team. If you're customer-focused, detail-oriented, and skilled at managing expectations while keeping work orders accurate and on time, this full-time role is for you. No nights or weekends. Heavy-duty/heavy equipment experience is a plus.

Requirements

• Strong administrative skills and attention to detail
• Excellent written and verbal communication
• Customer-service mindset; able to manage multiple priorities

Nice To Haves

• Experience with heavy-duty/heavy equipment environments is a plus

Responsibilities

• Provide administrative support to the Service Manager
• Schedule appointments and assist in generating customer estimates
• Open, document, and maintain repair/service orders accurately
• Serve as the primary customer contact; manage expectations and timelines
• Make progress calls/emails regarding changes to estimates or pickup times
• Build strong relationships that encourage retention and referrals
• Perform other duties as assigned

Benefits

• Medical, dental, vision, disability, and life insurance (available the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program
• Flexible schedule-no nights or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees