Service Administrator

Alta Equipment Group • Harrisburg, PA

1d • Onsite

About The Position

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!
We provide our employees with the following tools and resources to be successful:
Company paid cell phone
Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!
401(k) plan with a match
Employee stock purchase plan
Paid time off
Holidays
Competitive wages
Alta Equipment Company is currently seeking a Service Administrator for our Case Power and Equipment of PA dealership to report to our Harrisburg, PA location. This position will ensure the work order process is being managed and completed in an efficient and accurate manner. The goals are to assist the service manager throughout the workday and take care of both customer and technician needs.

Requirements

• Previous billing and customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles.

Nice To Haves

• Previous billing and customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.

Responsibilities

• Provide support to the service manager.
• Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's.
• Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process.
• Prepare all work orders ready to close for the service manager to review once the job is completed.
• Have all work orders closed when job is completed.
• Responsible for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to submission.
• Periodically will call customers to provide updates or obtain additional information from them.
• Follow up with other inter-company departments on open issues.
• Completing equipment traffic paperwork in an accurate manner
• Photos of all equipment moving in and out of the facility
• Visual inspections of machines for check in and out
• Washing all pieces of equipment in the yard periodically
• Verification of operator manuals and safety equipment
• Organization of the yard
• Conducting monthly inventory audits throughout the yard
• Maintaining the cleanliness of the exterior of the facility
• Incorporating Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Benefits

• Company paid cell phone
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!
• 401(k) plan with a match
• Employee stock purchase plan
• Paid time off
• Holidays
• Competitive wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed