Service Administrator

Span-America Medical Systems Inc • Sharon Hill, PA

8h

About The Position

The successful applicant will have experience in both dispatch and customer service, along with a strong work ethic, excellent time management skills, and a collaborative team spirit. This role requires a resilient and adaptable professional who can thrive in a fast-paced environment. The ideal candidate will be comfortable handling challenges, feedback, and occasional difficult interactions with confidence and professionalism. Strong interpersonal skills, emotional intelligence, and the ability to remain composed under pressure are essential. Success in this position depends on maintaining a positive attitude, staying solution-focused, and demonstrating persistence even when faced with setbacks or tough situations.  Experience in construction or a related field is considered a plus.

Requirements

• Able to multi-task in a fast-paced environment
• Excellent problem solver
• Strong organizational skills and ability to work well independently
• Strong negotiation skills and able to resolve issues in a timely manner
• Work well under pressure and deadlines
• Excellent computer skills and well versed in data entry and scheduling, ability to learn new systems
• Communicate with drivers and customers to ensure services and routing completed daily
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, dimensional drawings/specifications and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• High School Diploma or General Education Degree (GED)
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.

Nice To Haves

• Experience in construction business or in service-related industry a plus

Responsibilities

• Answer and respond to incoming phone and email communications
• Attend to customers' needs in a professional manner
• Technician job scheduling/dispatch and job tracking (this is where your organizational skills will be utilized – it will be very important to be attentive and, on the ball)
• Quoting inspections, preventative maintenance agreements
• Communicate with vendors and inspectors to gather information for permits
• Organize paperwork; prepare job orders for billing
• Data entry, routing, reporting, and days end functions
• General office duties as assigned (faxing, scanning, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED