Service Administrator
Cummins•West Sacramento, CA
4d
About The Position
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location We are looking for a talented Service Administrator to join our Distribution business in (West Sacramento, CA). You will make an impact in the following ways:
Responsibilities
- Serve as the first point of contact for customers in person and by phone
- Create accurate work orders and gather required customer/equipment information
- Provide basic status updates and support customer inquiries
- Support technicians by documenting diagnostics, service steps, and parts information
- Maintain accurate records in service management systems
- Follow Cummins Health, Safety & Environmental policies
- Support warranty documentation and escalate technical issues as needed
- Build strong customer relationships through clear communication and service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
