Service Administrator- Behavioral Health Residential Services (Statewide, MT)

Aware•Missoula, MT

2d•$72,080•Remote

About The Position

AWARE is seeking a passionate Service Administrator to provide high-quality care to individuals in the community. This role supports adults, children, and families in their personal growth and community integration. AWARE fosters a compassionate and engaged team dedicated to providing the best possible care, emphasizing a culture of unconditional care. The company offers a supportive and inclusive work environment with competitive compensation, benefits, and opportunities for professional growth.

Requirements

MS/MA Degree in a Business or Human Services related field; or BA/BS degree in a Business or Human Services related field.
Three (3) years of well-documented and evident direct employment related experience that includes staff supervision.
Thorough administrative understanding of social service/treatment related, and mental health programs.
Skills in oral, written and interpersonal communication.
Ability to set goals and meet them within established standards.
Ability to think critically.
Ability to recognize challenges and problem-solve.
Ability to interpret and adapt guidelines to specific situations.
Ability to work independently as well as part of a team.

Responsibilities

Provides overall administrative supervision and service leadership to all assigned programs, projects, and/or staff.
Assures each assigned staff caseload and billing benchmarks are met on a consistent and regular basis.
Diligently oversees the assignment of cases, clients, and families to ensure staff are working at full capacity.
Assists in navigating the referral process, including internal referrals, and the daily and weekly monitoring of supportive fiscal documentation (EHR entries).
Trains staff on the billing process, including entries in AWARE’s Electronic Health System.
Ensures each assigned program complies with licensing and Medicaid standards, and AWARE, Inc. Quality Standards.
Assists in the development and review of written policies and procedures governing all aspects of assigned treatment programs.
Compiles and reports outcome data to demonstrate program effectiveness.
Acts as a community liaison by communicating professionally and timely with community members such as schools, outside agencies, and parents.
Conducts file reviews in a timely and efficient manner, directing any needed corrections, addendums, etc.
Networks with other community agencies to provide services.
Completes all assigned human resource-related activities, such as employee appraisals, discipline procedures, employment interviews, hiring, firing, and the orientation and training of new employees.
Oversees, reviews, and approves purchase orders, IT needs, petty cash, and other office-related administrative needs.
Provides day-to-day supervision to Administrative Assistants/Coordinators as assigned.
Responds to programmatic crisis needs as called upon.
Reviews program-related forms and documents and procedures, such as “prior authorization” and “consent to stay”.
Ensures clinical supervision is being provided according to administrative rule and corporate policy.
Oversees the training needs of program staff.
Manages a caseload as needed and travels within the geographical area of the assigned caseload to provide needed services.
Demonstrates on a consistent basis the willingness and ability to productively utilize work time to meet the needs of the individuals being served as directed, with the understanding that specific fiscal goals (billing, case load number maintenance, weekly) must be met monthly.
Records notes, billing units, assessments, referrals, and other data entry assignments via AWARE’s Electronic Healthcare Record System.