Service Administrator - Level III

Cummins • Richmond, VA

3d • $56,800 - $85,200 • Onsite

About The Position

We are looking for a talented Service Advisor for our Distribution business in Richmond, VA. In this role, you will make an impact by serving as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. You will identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepare repair plans, and provide status updates to customers on repair work. You will also review/create work orders to ensure accuracy for invoicing and warranty, and perform other administrative tasks on a need-by-need basis. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Responsibilities

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed