Service Administrator - HVAC

Mesa Energy Systems•Grover Beach, CA

5d•$26 - $28•Onsite

About The Position

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. This person will be responsible for dispatching technicians and acting as a resource for customers and other departmental managers on all types of projects as needed.

Requirements

High School diploma or equivalent.
1+ years’ work-related experience in an Operations and Service environment.
Strong customer service skills
Knowledge of Microsoft Office
Use of office equipment

Nice To Haves

HVAC/Facilities experience or Controls Automation is preferred.
Knowledge of the Coins booking system is a plus.

Responsibilities

Customer Service / Taking service calls from customers via telephone and e-mail.
Managing service calls from receipt to billing.
Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
Accurate review of all previous day field visits before billing to ensure proper language and spelling.
Continuously manage the dispatch board throughout the day. Check all open calls and dispatch accordingly.
Daily scheduling and dispatching for field technicians.
Complete customer and coworker requests.
Process quotes from the service technicians and send them to the customer daily.
Call the customer to confirm that they received the quotes and answer any questions.
Schedule any approved work and order parts as needed to get work done.
Work with the construction foreman to type quotes for unit replacement or new installation.
Set up and scheduled jobs for the construction department and ordered the material.
Make a work-in-progress report on all projects that is reviewed weekly by management.
Track and ensure that all PM Service contracts are renewed on time every month by the sales department and management.
Oversee shipping and receiving. Fill out a receiving label with the job name, job number, date, PO number, and contact name. Verify that we receive the parts that are on the packing slip.
Check off the received items and highlight the back-ordered items. Put a copy of the packing slip in the box with the parts. Give the person who requested the parts a copy of the packing slip.
File a copy in the job file. Update the receiving log by writing in the PO number, the part description, the vendor, the job name, and the job number.
Other duties as needed.